FAQ (Frequently Asked Questions)

About Our Products

Q: Where do your products come from?A: All of our products are sourced directly from artisans across Ecuador. We partner with craftsmen and women from various regions, ensuring authenticity and supporting local communities.

Ordering

Q: How do I place an order?
A: Simply browse our selection, choose your items, and follow the checkout process on our website. If you need assistance or have any special requests, please contact us.

 

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations only if your order has not already been processed or shipped.

Shipping

Q: How long will it take to receive my order?

A: Delivery times vary based on your location and the shipping method selected. Once your order is dispatched, we will provide you with a tracking number so you can monitor its progress.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of receipt, provided the items are in their original condition and packaging. Please visit our return policy page for more details on how to return an item.

Q: Can I exchange an item?

A: Yes, exchanges are possible if you received a damaged or incorrect item. Please contact us for assistance with the exchange process.

Payment

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and others. Visit our payment options page for a full list.

Q: Is my payment information secure?

A: Absolutely. We use SSL encryption to protect your payment details and do not store any of your payment information on our servers.

Miscellaneous

Q: How can I contact you if my question isn’t answered here?

A: If you have any additional questions, please don’t hesitate to contact us. You can reach us via email at support@latitude-0.com or through our website’s contact form.